1. Who we are
This policy covers Stratify Software Inc., 500 S Australian Ave, Suite 601, West Palm Beach, FL 33401, USA, and Stratify Software Canada Inc., Mississauga, Ontario, Canada (together, “Stratify”, “we”, “us”).
Questions about this policy can be sent to our privacy contact at info@stratifysoftware.com
2. Information we collect
Information you give us: your name, email, phone number, company, country, and anything you include in a form, booking, or message.
Information collected automatically: When you use our Site, certain technical information may be collected automatically, such as your IP address, browser and device type, pages or features accessed, timestamps, and similar diagnostic or usage information. This information may be collected through server logs, cookies necessary to operate the Site, and our hosting and infrastructure providers.
Information from calls: If you call a number answered by Stratify Voice on our behalf, your call may be recorded, transcribed, and summarized for purposes such as responding to your inquiry, providing requested services, maintaining business records, and improving service quality. Where required by law, you will be notified of the recording at the beginning of the call and your consent will be obtained before the call is recorded.
3. How we use it
To respond to inquiries, schedule calls, and provide quotes; to deliver and support our services; to send marketing emails where you have given consent; and to improve our website and services.
We do not sell your personal information.
4. Email marketing and consent
We send marketing and other commercial electronic communications in accordance with applicable law, including Canada’s Anti-Spam Legislation (CASL) and the U.S. CAN-SPAM Act. Where consent is required, we obtain it before sending such communications and maintain appropriate records of consent. Marketing emails include an unsubscribe mechanism, and we process unsubscribe requests within the time required by applicable law and, in any event, within 10 business days.
5. Sharing
We may share personal information with service providers that help us operate our business and provide the Site, including providers of customer relationship management, email and business communications, scheduling, data storage, website infrastructure, analytics, and logging services. These providers may include Google and GoHighLevel (HighLevel) and are permitted to process personal information only as necessary to provide services to us or as otherwise permitted by law.
We may disclose information where required by law.
6. Where your data is stored
Personal information may be stored and processed in the United States, including by service providers that process information on our behalf. When personal information is processed outside Canada, it may be subject to the laws of the jurisdiction in which it is processed and may be accessible to courts, law enforcement, or governmental authorities in accordance with applicable law.
7. Your rights
Depending on where you live and applicable law, you may have rights relating to your personal information, including the right to request access to or correction of your information and, in certain circumstances, to request deletion or withdraw consent to its use. Canadian residents may have rights under the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable privacy laws.
To exercise a privacy right or ask a question about our privacy practices, contact us at info@stratifysoftware.com. We may need to verify your identity before processing certain requests.
8. Retention and security
We keep personal information only as long as needed for the purposes above or as required by law, and we protect it with administrative, technical, and physical safeguards appropriate to its sensitivity.
9. Changes to this policy
We may update this policy from time to time. The “last updated” date above shows when it last changed.